You can contact our friendly customer service team by phone, email or via social media.

Or you can visit our help pages for information on your booking and train travel. 

Can’t find the information you need on our website?

Email us at hello@railsmartr.co.uk, call our helpline on 0118 230 2434* or DM us on Facebook or Twitter.

Our opening hours are 09:00 to 17:30 Monday to Friday with the exception of  public holidays.

If you are enquiring about an existing booking, please have your booking reference to hand so an agent can help you as quickly as possible. 

For refund and amendment requests, please email refunds@railsmartr.co.uk quoting your booking reference number and the reason for refunding your tickets.

*Calls from within the UK, or from UK mobiles, are charged at the standard geographic rate.