Looking to get in touch with us? Here’s what to do. 

How to contact Railsmartr

You can contact our customer service team by phone, email or via social media. Or, you can visit our help pages for information on your booking and train travel. 

Can’t find the information you need on our website? Here’s where to find us:

• Email us at hello@railsmartr.co.uk,
• Call our helpline on 0118 230 2434*
• Or, send us a message on Facebook or Twitter.

Our opening hours are 09:00 to 17:30 Monday to Friday except public holidays.

If you are enquiring about an existing booking, please have your booking reference on hand so we can help you as quickly as possible. 

Getting a refund

For refund and amendment requests, please email refunds@railsmartr.co.uk quoting your booking reference number and the reason for refunding your tickets.

If you have a flexible ticket such as Off-Peak, Super Off-Peak or Anytime, then you can claim a refund through your Railsmartr online account if you have one. Otherwise, please drop us an email at the email address above. 

*Calls from within the UK, or from UK mobiles, are charged at the standard geographic rate.