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Getting my tickets

Getting my tickets

We can only offer postal ticket delivery to addresses in the UK, plus the Channel Islands and the Isle of Man. If you live outside the UK please select either the eTicket or “Collect from Station” delivery  option.

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If you have not received your tickets by the day before travel, please contact us. The delivery address you provided must be correct, and you must have been able to either collect your tickets from this address or to sign for them if you opted for Royal Mail Special Delivery Guaranteed by 1pm.

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You may be booking your train tickets too close to your outward travel date. This option is only available if there are two clear working days before you travel. A working day is defined as Mondays to Fridays, excepting Bank Holidays.

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If you are buying less than five working days before your outward journey, you will not be offered the option of Royal Mail 1st Class Post for delivery of your train tickets. A working day is defined as Mondays to Fridays, excepting Bank Holidays. This is to ensure there is sufficient time for your train tickets to be printed and delivered, though we will normally deliver much more quickly than this (it’s just to be on the safe side!). If you are buying train tickets worth more than £250 in total, Royal Mail 1st Class Post will not be available as a delivery option, no matter how far ahead you are booking; the only delivery option offered will be Royal Mail Special Delivery Guaranteed by 1pm (which has greater insurance cover than Royal Mail 1st Class Post). You will need to be available to sign for your delivery. In either case you can opt to collect your tickets from a ticket machine or get them delivered straight to your mobile (as an eTicket), if that is available, instead.

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If your card has been replaced since you bought your tickets, and it has a different long card number, please contact us before you try to collect your tickets from the ticket machine. A new card with a different long card number won’t work. 

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No, you will need the same payment card as you purchased with.

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Not all stations have collection facilities. If a station is not on the list but you think it should be because you know it has ticket collection facilities, please contact us. We rely on information from the train operators for this and sometimes this is out of date.

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You can still collect your train tickets from any other station that does have this facility. If there is no nearby station with this facility then you may be best off having your tickets posted or, if it’s available, selecting eTicket instead.

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You can collect your tickets from any station that has ticket collection facilities – it does not have to be from the station you’re travelling from or the station you chose when you booked your tickets. Over 1,000 stations have ticket collection facilities now.

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Please allow 15 minutes after booking online for your train tickets to be available for collection from self-service ticket machines. Please also ensure that you have left sufficient time to collect your tickets before your train departs – during peak hours there may be a queue.

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