Your eTickets and confirmation email should hit your inbox within 5 minutes of completing your purchase. And it’s usually much quicker! So if you haven’t got them within that time, it’s worth checking your SPAM or promotions folder.
Still can’t find them? Our emails can have trouble getting through to addresses ending in @btinternet.com or @btopenworld.com. Just
contact us and we’ll send them again. If you have another email address, we might want to try that.So whether you’re missing your eTickets or confirmation email, we’ll get it fixed for you in no time. Just be sure to contact us as soon as you can before your train departs so you can kick back and enjoy your journey!
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