Contact Us
Need some help? Our Customer Support team is here to help.
Get in touch:
Email: hello@railsmartr.co.uk
Phone: (+44) 118 230 2434
Facebook: Message us on Facebook
X (Twitter): Message us on X
If you’re contacting us about an existing booking, please have your booking reference handy. It’ll help us find your booking and get you sorted as quickly as possible.
Refunds
Need to refund your ticket or swap it to a different date or time?
The easiest way is to do this from your account:
- Go to My Trips
- Follow the prompts to Refund your ticket or use SmartSwap to swap an Advance ticket.
If you don’t have an account, you can find more about how to refund your train ticket and what you need to do in our FAQs.