Our friendly customer service team is here to talk. If you’ve got a travel question, check out our handy FAQs or try us via email, phone or social.

Can’t find the information you need on our website? You can either email hello@railsmartr.co.uk or call our Customer Service helpline on 0118 230 2434. We’re open from 09:00 to 17:30 Monday to Friday (except Public Holidays).

If you have bought a ticket from us already, please make a note of your booking reference number (e.g. WEB001234) so an agent can help as swiftly as possible. You can also send us a DM on Facebook or Twitter.

For refund and amendment requests, please email refunds@railsmartr.co.uk quoting your booking reference number and the reason for refunding your tickets.

All email addresses are monitored Monday-Friday, 9am-5.30pm, and we aim to have your email answered within 2 working days.

*Calls from within the UK, or from UK mobiles, are charged at the standard geographic rate (the same as calling an 01 or 02 number).