Can I refund my ticket if I haven’t used it?
Yes, we can refund your ticket if you haven’t used it. It doesn’t matter why, we’ll refund it for you if it’s an Anytime, Off-Peak or Super Off-Peak ticket. Advance tickets are not refundable but they can be amended to a different date or time if you let us know before you were due to travel. You can request your refund by emailing our refunds team.
Changed your plans? Just fancy a lie in? No problem, just refund your tickets with us fee free!
Find out more about how to refund your ticket if you haven’t used it or amend your Advance ticket.