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Frequently Asked Questions

If you're new to Railsmartr or looking for answers to your questions, this guide will help you learn more about our services and their features.

Why Railsmartr?

There are a few reasons why you should use Railsmartr to buy your train tickets!

Our team has been selling tickets online since 2008, so we’re experts at what we do. We can help you find the best value train tickets, decide when it’s cheapest to travel and give you handy tips to make train travel easier.

To make your journey even better, we’ve got some exciting additions coming soon, like our unique airline-style seat picker. So watch this space!

With Railsmartr you can find cheaper train fares for all UK National Rail destinations. Buying in advance through us means you can save up to 80% (sometimes more).

We do the hard work, trawling through hundreds of routes, to bring you the best price.

We're passionate about our ‘no extra charges' policy at Railsmartr. So it goes without saying that we'll never charge you anything more than your train ticket.

In fact, we're the only online train ticket retailer committed to no booking or cancellation fees. Because we believe convenience and cheaper train tickets shouldn't come at a cost.

Why should you pay extra just to get your train tickets? Exactly!

We’re completely impartial and independent of the train operating companies. So we can help you find the train tickets that suit you best without pushing you the fares we want you to buy. That could mean saving you money, giving you more travel flexibility or a combination of the two.

We’re also accredited and licensed by the train operators, not a reseller for another organisation. We do everything from helping you find the right tickets to after sales support. In fact, some of the train operators use our systems to sell their train tickets online!

With Railsmartr, booking train tickets with no booking fee couldn't be easier. We simply don't charge one! Why should you pay more than the cost of your ticket? We don't charge any card fees, either. If you accept your card, then there's no extra costs attached.

Finally, we don't charge any admin fees, ever. If you've changed your mind about when you'd like to travel, then you can do it without any extra fees. 

If you book an 'Advance' ticket, then you just need to book a new ticket and send us the booking information. We'll refund the cheaper one. If you have a 'flexible' ticket, you can refund it without any fees, too. 

How do I book train tickets with no booking fee?

If you're ready to book your train tickets with no booking fee, you can do it with Railsmartr. Once you're on our homepage, just enter your details in the journey planner that looks like this: 

 first step in booking train tickets on railsmartr

We'll always show you the cheapest fare first, depending on whether you want a single or a return. We even show slower routes if it means that you can get a better price. Not only can you get train tickets with no booking fee, but you get a wide choice!

There's no need to faff around with making a user account, either. Just enter your details, pay and you're ready to go. 

Do you need a refund? Changed your mind? Just contact us. We'll always be happy to help. We aim to always reply within one working day, so you won't be left hanging around. 

Did you make your journey but you were delayed? Then you'll need to claim compensation from the train company rather than claim a refund from us. You can find out more information on Delay Repay from your operator. You'll find a list here