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Can I amend an Advance train ticket?

Yes! You can amend your Advance train ticket if you’re not able to use it. 

So long as it was bought through us, we can amend your Advance train ticket for you. This means you’ll be able to exchange it for another Advance ticket with exactly the same journey details for a different date or time. Simply book your new journey, send us the details and we’ll refund your original booking within two working days. There are some conditions, but don’t worry, we’ve got all the information you need to know here.

What you need to do

  • Book your new Advance ticket for the date and time you’d like to travel, using the conditions below
  • Email us your original and new booking reference numbers.
  • If you’ve collected your ticket from a station machine or it was posted to you, we’ll need an image of your ticket too.
  • For tickets already collected, you’ll need to cut your ticket diagonally across the centre before you take the photo so it can’t be used again.
  • There’s no need to do this if you have an eTicket or haven’t collected your tickets from the station yet.

Conditions of Advance ticket amendment

  • We can only amend your Advance train ticket if the original booking was made through Railsmartr.co.uk. If you’ve booked the ticket somewhere else, you’ll need to approach them in order to process the amendment
  • Your new journey should match your original journey exactly apart from the new date or time. It also needs to be the same type of ticket. For example, if you purchased an Advance single from Birmingham New Street to London Euston, it needs to be another Advance single between Birmingham New Street and London Euston
  • Your ticket must also be for the same route and train operator (eg. ‘Avanti West Coast only’) 
  • Your new booking should be placed, and you should contact us, before the original train was due to depart
  • We’ll refund the cost of the cheaper ticket. So if your new Advance ticket costs less than your old one, we’ll refund the cost of your new one
  • You can book any class of accommodation (First Class or Standard Class) regardless of your original booking
  • Railcards can be applied to either booking – you’ll be refunded the amount you paid or the cost of the cheaper ticket.

Find out more about how to refund your Anytime, Off-Peak or Super Off-Peak tickets, what to do if your train was cancelled, seeking compensation if your train was delayed, claiming partial refunds for your return journey or for refunding other ticket types on our refunds help page.