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Payment options

Payment options

Yes, we take card security and compliance very seriously. In fact, we at Railsmartr don’t get to see or know what your card details are. They are stored by the payment gateway which interfaces directly with your bank to check that funds are available. The payment gateway never stores your CV2 either (the three digits on the back of your card if you have Visa or Mastercard; the four digits on the front if you have an American Express card). All transmissions between our website and the payment gateway are, of course, securely encrypted. Please click on the padlock icon in your browser to check our security certificate. 

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No – there is no VAT charged on train tickets in Great Britain.

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If you opt to collect your tickets from a ticket machine, or for them to be posted to you, then you will receive a receipt with your tickets. If you opt for eTickets then, unfortunately, at the moment there won’t be a receipt with your tickets. This is something we are looking to improve on.

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Please allow a minimum of 30 minutes before your journey starts in order to buy your tickets. This is so we can be sure to get your tickets to you in good time (if they are eTickets, which are emailed), or to allow you enough time to collect them from a ticket machine at the station.

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Yes, that’s absolutely fine. If you want to do this, you will be best selecting eTickets (if they are available), as you can then just forward your tickets by email. If you select collect from ticket machine, then the person collecting will need your payment card to collect the tickets.

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No, we don’t charge any fees at all. We don’t think we should. We think that you should only pay for the cost of your train tickets, and not a penny more.

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We accept all commonly-accepted credit and debit cards:
  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Mastercard Debit
  • Maestro
  • Amex
We will add more card types and PayPal soon.

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