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Payment options

Payment options

Yes, we take card security and compliance very seriously. In fact, we at Railsmartr don’t get to see or know what your card details are. They are stored by the payment gateway which interfaces directly with your bank to check that funds are available. The payment gateway never stores your CV2 either (the three digits on the back of your card if you have Visa or Mastercard; the four digits on the front if you have an American Express card). All transmissions between our website and the payment gateway are, of course, securely encrypted. Please click on the padlock icon in your browser to check our security certificate. 

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No, it isn’t. In fact, there is no VAT charged on train tickets in Great Britain.

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You can get a receipt with your train tickets only if you opt to collect your tickets from a ticket machine. Or if you opt for tickets to be posted to you. If you opt for eTickets then, unfortunately, at the moment there won’t be a receipt with your tickets. This is something we are looking to improve on.

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Please allow a minimum of 30 minutes before your journey starts, in order to buy your tickets. This is so we can be sure to get your tickets to you in good time (if they are eTickets, which are emailed). Or to allow you enough time to collect them from a ticket machine at the station. More details on Tickets are available here.

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Yes, it’s absolutely fine to buy tickets for someone else. If you want to do this, you will be best selecting eTickets (if they are available), as you can then just forward your tickets by email. If you select collect from ticket machine, then the person collecting will need your payment card to collect the tickets.

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No, we don’t charge any card fee or booking fee. In truth, we don’t charge any fees at all as we don’t think we should. We think that you should only pay for the cost of your train tickets, and not a penny more. In fact, we don’t even charge a fee for refunding a ticket. 

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We accept all the most widely accepted credit and debit cards to pay for your tickets. Specifically, here is the list of these cards:
  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Mastercard Debit
  • Maestro
  • Amex
We will add more card types and PayPal soon. Therefore, watch this space for future updates! Meanwhile, if you have any questions, please feel free to contact us

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