Train travel disruption

Train Travel Disruption

Looking for a guide to UK train travel disruption? You’re in the right place. Here’s our guide to why and when disruption is happening, if you are advised to travel and if your ticket is valid on a different day.

There is no widespread train travel disruption at a national level expected in the coming days.

Disruption can be caused by:

• Engineering works: Planned track maintenance or upgrades.
• Strikes: Industrial action by rail staff.
• Severe weather: Snow, ice, flooding, heatwaves.
• Accidents: Incidents involving trains or people on the lines.
• Overcrowding: Issues with passenger numbers exceeding capacity.

For full details of localised engineering works and disruption please check the website of the train operator you are travelling with or the National Rail website.

Can I get a refund if my train service is disrupted or cancelled?

If you have Anytime, Off-Peak or Super Off-Peak tickets or have an Advance ticket and choose to abandon your train journey completely, you can apply for a fee free refund from us.

If you start your journey but abandon it due to cancellations or delays, you are entitled to a refund. But remember, this only applies if you return to your origin station.

Check our refund help pages to see how.

What else do you need to know? If you’d like to know about disruption on the railway you can check our dedicated page for details.