Can I get a refund for my Advance ticket?
Advance tickets are non-refundable, but there are a few exceptions which entitle you to claim your money back.
Exceptions:
- Your train has been cancelled and you decided not to travel
- The train operator advised you not to travel due to service disruptions
- You abandoned your journey as a result of delays.
If none of these apply to you and you can’t use your Advance ticket, you do have the option to amend your ticket. This means you can exchange your Advance ticket for a different date or time. Whilst most online train ticket retailers make you pay £5 per ticket for this service, we won’t charge you a penny.
In all cases, you’ll need to contact us, as Advance tickets can’t be refunded from your online account. Just let us know your booking reference (and your new booking reference if you’re making an amendment) and we’ll do the rest.
More details on how to amend Advance tickets are available here.