We use cookies to track usage and preferences. You can view our cookies policy here.

Can I get a refund if my train was so late that I abandoned my journey?

Yes. You can get a refund if your train was delayed and as a result you abandoned your journey and didn’t reach your destination. There’s no strict definition of how late a train must be for you to be eligible.

Simply drop our Refunds team an email with your booking reference number and we’ll do the rest.

What to remember if your train was delayed

  • If you do reach your destination by rail, no matter how late, unfortunately we can’t offer you a refund. You’ll need to apply for Delay Repay compensation from the train operator that caused the delay.
  • Get in touch with our Refunds team within 28 days of your travel date for your refund claim to be valid.
  • We can only give you a refund if you abandoned your train journey altogether.

    Find out more on our refund and amendments help page.