Can I get a refund if my train was so late that I abandoned my journey?

Yes. You can get a refund if your train was delayed and you chose to abandon your journey. There’s no strict definition of how late a train must be for you to be eligible. As per the National Rail Conditions of Travel, Section 30.1, you should return to your origin station, unless this isn’t practical.

You can process your own refund from your Railsmartr account if you have one. This applies to all flexible tickets. If you have an Advance ticket, simply drop our Refunds team an email with your booking reference number and we’ll do the rest.

What to remember if your train was delayed

• If you do reach your destination by rail, no matter how late, unfortunately, we can’t offer you a refund You’ll need to apply for Delay Repay compensation from the train operator that caused the delay
• Get in touch with our Refunds team or submit your claim from your online account within 28 days of your travel date for your refund claim to be valid
• We can only give you a refund if you abandoned your train journey altogether.