Can I get a refund if my train was so late that I abandoned my journey?
Yes. You can get a refund if your train was delayed and as a result you abandoned your journey and didn’t reach your destination. There’s no strict definition of how late a train must be for you to be eligible.
Simply drop our Refunds team an email with your booking reference number and we’ll do the rest.
What to remember if your train was delayed
Find out more on our refund and amendments help page.