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Can I claim a train cancellation refund?

If your train doesn’t run and you choose not to travel, you’re entitled to a train cancellation refund. You’re entitled to a full refund from us if we’ve sold you the ticket, no matter what kind of ticket it is.

If you do decide to travel, your ticket will almost always be valid to be used on a later service. In this case, you can then claim delay repay compensation directly from the train operating company. You’ll need to get in touch within 28 days, from the last date your ticket was valid.

It’s important to know the difference between a train cancellation refund and compensation. A refund is essentially what you claim if you haven’t travelled, while you claim compensation if you do choose to travel. In either case, the amount you receive back won’t exceed the cost of the ticket. 

Find out more about delay repay compensation and how to claim in our guide to refunds and amendments.

You can also find out more on the National Rail website