If you experience disruption during your journey, then you’re usually entitled to train delay compensation. With some operators, you’re entitled to compensation once this delay exceeds 15 minutes, but it could be as high as 60. 

When you’re claiming compensation, it’ll always need to be done through the operator that delayed you, which is usually the one that you were booked to travel with. 

There are some exceptions to when you can claim train delay compensation. The first one is if planned disruption caused a delay. For example, if your train was planned to be diverted or replaced by a bus and you were warned in advance, then you can’t claim. We know that replacement buses make things frustrating, of course! You can click here to find out more about what to do when there’s a bus replacement.

The second exception is if an emergency timetable is in place or the cancellation was added to the timetable no later than 10pm the day before. This usually means that a train has been ‘removed’ from the timetable rather than cancelled. 

While officially this means that you can’t claim, we would encourage you to still contact the operator in these cases if you’re delayed. If we’re made aware of the cancellation in advance, then we’ll email you and let you know. You’ll be entitled to claim a refund if you prefer not to travel on an earlier or later train. 

Click here to find out more about delay repay on the National Rail website. You’ll find links to each operator and how to claim compensation from each of them.