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There was no seat reservation for me on the train!

So, you’ve planned your journey by train with us and have your seats reserved. But when you board, there’s no seat reservation on the train for you. It could be that there’s no seat reservations marked at all, or that yours just isn’t marked. Either way, it can be frustrating.

What to do if there were no seat reservations on the train

In these situations, the best thing to do is to try and locate a suitable alternative seat in the same class of travel. Sometimes though, especially in cases of disruption or exceptional demand, there may be no alternative seats. 

If there were no seat reervations on the train and you had to stand, you may be entitled to compensation. You’ll need to contact the rail operator directly, as Railsmartr doesn’t offer compensation in these situations. 

Some operators offer a ‘Seat Guarantee Scheme’, such as LNER and Great Western Railway

If you’ve purchased a First Class ticket but were unable to sit in First Class, we’ve produced a guide on what to do next on this page