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First Class was full so I had to sit in standard class, what can I do?

If First Class was full and you had to sit in Standard Class, you can claim compensation.

What you need to do

  • Contact the train operating company you travelled with to claim compensation – you’re always entitled to this
  • You’ll usually be refunded the difference in price between a First Class and Standard Class ticket for your journey
  • If you have any problems making your claim, you can get in touch with us – we’ll step in to help!

For full details, please check the National Rail Conditions of Travel.