Yes, we can refund your ticket if you haven’t used it. It doesn’t matter why, we’ll refund it for you if it’s an Anytime, Off-Peak or Super Off-Peak ticket. You can do this on your Railsmartr account if you have one. There’s no need to get in touch with us. We won’t charge you any extra fees. 

Please note that we can only refund tickets that have not been used. If you’ve used your ticket, then we won’t be able to refund it. If you suffered a delay on your trip, then you’ll need to claim Delay Repay instead. 

Advance tickets are not refundable but they can be amended to a different date or time if you let us know before you were due to travel. You can request a change of journey by getting in touch with us.