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Can I get a refund for my Advance ticket?

Advance tickets are generally non refundable, so you can’t get a refund for your Advance ticket. But there are a few exceptions which will entitle you to a refund.
  • Your train has been cancelled and you decide not to travel
  • The train operator has advised you not to travel because of service disruptions
  • You have abandoned your journey because of delays.

If none of these apply to you and you can’t use your Advance ticket, you have the option to amend your ticket. This means you can exchange your Advance ticket to a different date or time. And whilst most online train ticket retailers make you pay up to £10 for this service, we won’t charge you a penny.

More details on how to amend Advance tickets are available here.