Help

If you have any questions about your journey, then our rail travel help section is the ideal place to start. Whether you’re unsure about how to get a refund, what happens if there’s disruption, or something else, we’ve got you covered.

Here at Railsmartr, we want to make the complex simple. If you’re travelling by train, the rules and regulations can be daunting. Plus, if something goes wrong, you’ll want to know what to do!

If you’ve found our rail travel help section useful, then we’ve also produced some more detailed pages about different topics. Why not start with our guide to disruption?