Why isn’t my station on the self-service ticket collection machine list?

The reason why your station isn’t on the self-service ticket collection machine list is because not all stations have collection facilities. If a station is not on the list but you think it should be because you know it has ticket collection facilities, please contact us. We rely on information from the train operators for this, and sometimes this is out of date. 
More details on how to collect tickets from a station are available here.