Where is the ticket number on a train ticket?

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Are you wondering ‘where is the ticket number on a train ticket?’ No problem. Sometimes you might need the ticket number, particularly if you need a refund or to submit a delay compensation claim. Where it is can depend on what kind of ticket you have.

Where is the ticket number on a train ticket?

There are usually two kinds of train tickets that you might have. You could have a paper ticket or an eTicket. The latter is usually the most common kind of ticket these days.

Let’s take a look at where the ticket number is on a train tickets that’s issued as an eTicket:

We’ve highlighted the number in yellow. It’s pretty easy to find as the description quite literally says Ticket Number!

It’s a little bit trickier with paper tickets. Let’s take a look at an example of where to find the ticket number here. There are actually two kinds of paper ticket, too. This first kind is the traditional ‘credit card style ticket’:

 

There isn’t a ‘proper’ ticket number, so to speak, so you’ll have to refer to the big long line of numbers on the bottom right. In this example, it starts with 95682.

It’s a bit simpler with the newer kind of paper ticket, as this one has an ‘Aztec Code’ on it (often called a QR code instead):

 

In this example, you just need to look for the ‘UTN No‘, which is the ticket number.

Why might I need to know the ticket number on a train ticket?

In most cases, there’s no need for you to know the ticket number. You might need it if you want to claim Delay Repay, though. This is when you claim for compensation from the company that you travelled with, if your journey was disrupted.

If you claim a refund with Railsmartr, don’t worry. We just need to know your booking reference, and we’ll do the rest of the legwork for you.