What happens if I’ve missed the last train connection?

If you’ve missed the last train connection due to a delay, don’t panic. Rail operators cannot leave you stranded mid-journey, especially if the delay is within their control.

What do I do if I’ve missed the last train connection?

As per section 28.2 of the National Rail Conditions of Travel, “Where disruption prevents you from completing the journey for which your Ticket is valid and is being used, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide overnight accommodation for you.”

This means that train operators cannot leave you stranded if they’re able to do something to help. This could mean providing you with a taxi, letting you use an alternative train company, or putting you up in a hotel.

There are a few things that you can do to make sure that you don’t have any issues if you’ve missed the last train connection due to a delay. Make sure that you let a member of staff know as soon as possible. This will give the company the greatest amount of notice in order to make arrangements for you. If you incur any extra costs, make sure that you keep the receipts and tickets.

What if it’s impossible to travel?

If there is a ‘do not travel‘ advisory issued, such as in cases of extreme weather, then you should only travel if absolutely necessary. It might not be possible to run any alternative transport, and train companies may struggle to help you. You’ll be able to travel on a different day, or you can claim a full refund. If you’ve booked with Railsmartr, then how you claim this depends on the ticket type.

If you have a flexible ticket such as Off-Peak, Super Off-Peak or Anytime, then there’s no need to get in touch. You can do this through your Railsmartr online account if you have one. If you have an Advance ticket, then you can contact us to do this.

In widespread disruption, you may also be advised to make your own arrangements. For example, you might need to pay for a taxi and then claim back the cost later. Make sure that you get a receipt for your trip if you do this. Of course, you’re not obliged to make your own arrangements. But, you may prefer to do this if it means that you can get to your destination quicker.

We’ve produced a dedicated page about disruption, including the causes and some further information on what to do if you’ve missed the last train connection due to a delay. Click here to find out more.