The station I am travelling from does not have a self-service ticket collection machine

If the station you’re travelling from doesn’t have a self-service ticket collection machine, you can still collect your train tickets. In fact, you can use any other station that has this facility. If there’s nowhere nearby, you might be better off choosing postal delivery or getting your eTicket sent directly to your mobile. We’ll always let you know the ticket delivery options available for your journey when you book with us.

Find out more about how to get your tickets on our dedicated help page.