I’m having problems with collecting tickets

If you have problems collecting tickets from the machine, please go to the ticket office. Station staff are able to issue your tickets if you have your Customer Reference number and the credit or debit card you booked with.

If there is no ticket office, please call our Customer Service helpline on 03330 153 488 (Monday-Sunday 7am-10pm). Please contact us before your departure time.

We also accept payments from ‘virtual’ or numberless cards. When you choose how to get your tickets, we recommend you choose eTickets rather than collecting your tickets from a machine. If you have any problems collecting your tickets from a machine and have used a numberless card please get in touch with us.