I wasn’t happy with the First Class service provided on my train

Sorry to hear you weren’t happy with the First Class service provided on your train. The type of First Class service offered can vary quite a lot.

Thinking of claiming compensation for your experience? Or maybe you want to know if you’ll be getting value for money before booking your ticket? Here are some tips to help you along the way.

What you need to know

• The service offered depends on the train operating company, type of train, time of day and day of the week
• Check your train operator’s website for a detailed description of what to expect
• You could be entitled to compensation if the service you got was different from the service advertised on the website for your specific journey.

For full details on the First Class service provided on your train and what to expect, please check the National Rail Conditions of Travel.