First Class was full so I had to sit in standard class, what can I do?

If First Class was full and you had to sit in Standard Class, you can claim compensation.

What you need to do

• Contact the train operating company you travelled with to claim compensation – you’re always entitled to this
• You’ll usually be refunded the difference in price between a First Class and Standard Class ticket for your journey
• If you have any problems making your claim, you can get in touch with us – we’ll step in to help!

For full details, please check the National Rail Conditions of Travel.