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Can I refund my ticket if I haven’t used it?

Yes, we can refund your ticket if you haven’t used it. It doesn’t matter why, we’ll refund it for you if it’s an Anytime, Off-Peak or Super Off-Peak ticket. Advance tickets are not refundable but they can be amended to a different date or time if you let us know before you were due to travel. You can request your refund by emailing our refunds team.

Changed your plans? Just fancy a lie in? No problem, just refund your tickets with us fee free!