Can I get a refund for group discounted tickets?

Groupsave discounted tickets can be refunded, provided that they are Anytime, Off-Peak or Super Off-Peak tickets. You can do this within your Railsmartr online account if you have one. If you don’t, then you can contact us with your booking reference. 

If you have Advance tickets with a group discount, then they aren’t refundable. Instead, you can amend them for a different date and time if you wish. You can see how to amend Advance tickets on our dedicated page. You’ll need to contact us with your old and new booking references.