Why isn’t Royal Mail 1st Class Post offered as a delivery option?

If you are buying less than five working days before your outward journey, you will not be offered the option of Royal Mail 1st Class Post for delivery of your train tickets. A working day is defined as Mondays to Fridays, excepting Bank Holidays. This is to ensure there is sufficient time for your train tickets to be printed and delivered. Although we will normally deliver much more quickly than this, it’s just to be on the safe side! If you are buying train tickets worth more than £250 in total, Royal Mail 1st Class Post will not be available as a delivery option, no matter how far ahead you are booking. The only delivery option offered will be Royal Mail Special Delivery Guaranteed by 1pm (which has greater insurance cover than Royal Mail 1st Class Post). You will need to be available to sign for your delivery. In either case, you can opt to collect your tickets from a ticket machine or get them delivered straight to your mobile (as an eTicket), if that is available, instead.