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Why isn’t an eTicket option available for my journey?

Unfortunately, an eTicket option isn’t available for every journey. Usually you can get your tickets straight to your mobile but there are some instances when it’s not possible. But don’t worry, if eTickets aren’t available for your journey, we’ll always give you an alternative when you book.

Main exceptions

  • If your journey involves crossing London – eTickets aren’t accepted on the Tube, London Overground or DLR. This also means there isn’t an eTicket option available to or from London Zones or when buying London Travelcards
  • If your journey involves travelling on Southeastern or c2c. Unfortunately, these two train operators don’t support eTickets
  • Some journeys involving ScotRail and those on Merseyrail
  • Finally, some ticket types can’t be issued as eTickets – these are mostly group tickets.

  • Find out more about other ways to get your tickets on our dedicated help page.