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My debit/credit card has been replaced since I bought my train tickets – how can I collect my tickets from the station?

You’ll need the credit or debit card you booked with to collect your tickets from a machine. If you try and collect your tickets with a different card, unfortunately it won’t work! So you may need to get in touch with us if you have a replacement card.

Our customer service team is here to help. You’ll need both your booking order number and the bank card details you paid with.