I bought a First Class ticket, but had to travel in standard class – why?

If you bought a First Class ticket but had to travel in standard class, this is because First Class isn’t always available on every leg of the journey. Annoying, we know, but sadly there’s nothing we can do about it!

• This means you’ll have to sit in Standard Class for part of your journey
• The good news is your ticket price will always reflect this
• We always make sure this information shows on your screen when you book your tickets, so you can decide before you buy.

For full details, please check the National Rail Conditions of Travel.