Unfortunately, you can’t get Delay Repay Compensation from Railsmartr directly.

If your train is delayed, you’ll need to get in touch with the train operator you travelled with.

To qualify

• Your train must be delayed by at least 15 minutes reaching the destination on your ticket. Sometimes it may be at least 30 minutes – this varies by train operator
• Make sure you haven’t refunded your tickets – you’ll need these for your Delay Repay claim
• Claim with 28 days of your ticket being valid. This can also vary so it’s best to check your train operator’s website for details.

Who to contact

• Get in touch with the train operating company that caused the delay
• If your journey involved more than one late train operator, you should contact the one that caused your first delay
• Need more help getting the right amount of compensation from the train operators? Just email us, we’ll be happy to help.

Find out more about Delay Repay compensation, refunding or amending your ticket on our handy help pages.