We use cookies to track usage and preferences. You can view our cookies policy here.

The Book with Confidence scheme has ended, what now?

The Book with Confidence scheme ended on December 1, 2022. That doesn’t mean that anything has changed when you book with Railsmartr, though! You’ve always been able to get a fee-free exchange for your Advance tickets and we’re still going to offer it. 

To take up this offer, simply follow these steps:
    1. Book your new journey on Railsmartr.co.uk using the conditions below.
    2. Email our refunds team with your new and original booking reference numbers. Remember to send this to us no later than 6pm the day before your original train is due to depart.
    3. We’ll refund your original booking and send an email to let you know when this is done.
Conditions of refund
It’s important that you read this before you book your new tickets. You must:
    • Book your new ticket(s) with the same train operator and origin & destination stations as your original ticket.
    • Get in touch with us via email with your new booking details no later than 6pm the day before you are due to travel. If you contact us after this time, standard terms relating to Advance ticket exchanges will apply.

You may exchange your Advance ticket for any ticket type, including Advance, Off-Peak or Anytime. If you choose a journey costing more than your original one, you will need to pay the difference in price. If the new fare is cheaper, we won’t refund the difference. 

We’re committed to our ‘no extra charges’ policy, so we’ll never ask you to pay refund or amendment fees.

Here at Railsmartr, we always want you to be able to book with confidence. So even though the Book with Confidence scheme has ended, you can still change your plans and remain flexible.  

Find out more about our standard terms for Advance ticket amendments and refunds for all other types of ticket here.