Am I entitled to consequential loss?

In normal circumstances, you’re unfortunately not entitled to compensation for consequential loss when travelling by train. However, in cases of extreme disruption, rail operators may compensate for some consequential loss. 

Examples of this include: 

• Needing to pay for a taxi to avoid becoming stranded
• Missing a flight as a result of an extreme delay 
• Having to stay in a hotel because disruption means that you’re unable to travel any further. 

In any of these cases, rail companies may compensate for these consequential losses, either officially or as a gesture of goodwill. Railsmartr doesn’t handle these claims. 

If you wish to do this, make sure that you get a receipt for anything that you wish to claim on. Rail operators cannot issue refunds for consequential loss where you don’t have proof of purchase. 

Please note that in cases of industrial action, rail operators are unable to compensate for additional transport costs. 

In some cases, you may also be able to claim on your travel insurance. Contact your provider for more details. 

You can click here to find out more about disruption, why it happens and what you can do about it.