Advance tickets are non refundable but don’t worry, you won’t lose your money. If you bought Advance train tickets for travel during Lockdown 2 or were due to travel to or from a Tier 3 or 4 location, we can exchange these for you. This applies if you booked your tickets with us before the government announced the restrictions.You have up to 12 months from the original date of travel to make a new booking. Your new tickets can be any type of ticket (e.g. Anytime, Off-Peak or Advance), for any journey. You don’t need to do anything now. Just wait until you are ready to make your next journey and then buy your new tickets using Railsmartr.
After buying your new tickets, simply send the booking reference for both your original and new bookings to firstname.lastname@example.org. We’ll refund your original Advance tickets, providing that the value of your new tickets is the same as, or greater than, your original tickets. There are no fees to pay. We’re sorry, but we can’t refund your Advance tickets. But we are doing the next best thing, to give you peace of mind and as much flexibility as possible.
If you’re unable to travel due to other COVID-19 restrictions across the UK you may also be eligible for this offer. Please contact us at email@example.com for more details.
Normal terms and conditions apply to Advance tickets that do not meet these criteria, and to all other types of ticket.