Advance tickets are generally non refundable, so you can’t get a refund for your Advance ticket. But hang on, there are a few exceptions:
- Your train has been cancelled and you decide not to travel
- The train operator has advised you not to travel because of service disruptions
- You have abandoned your journey because of delays.
If none of these apply to you and you’d still like to refund your Advance ticket because you can’t use it, you have the option to amend your ticket. This means you can exchange your Advance ticket to a different date or time, as long as you request this no later than 15 minutes before the first train in your booking departs. The only proviso – it needs to be exactly the same journey. And while most online train ticket retailers make you pay up to £10 for this service, we won’t charge you a penny. So don’t let that Advance ticket go to waste. Get in touch with us and amend your ticket now. More details on how to amend Advance tickets are available here.