We use cookies to track usage and preferences. You can view our cookies policy here.

Search results for " Can I get a refund for an Advance ticket? "

Can I get a refund for my Advance ticket?

Advance tickets are generally non refundable, so you can’t get a refund for your Advance ticket. But hang on, there are a few exceptions:

  • Your train has been cancelled and you decide not to travel
  • The train operator has advised you not to travel because of service disruptions
  • You have abandoned your journey because of delays.
If none of these apply to you and you’d still like to refund your Advance ticket because you can’t use it, you have the option to amend your ticket. This means you can exchange your Advance ticket to a different date or time, as long as you request this no later than 15 minutes before the first train in your booking departs. The only proviso – it needs to be exactly the same journey. And while most online train ticket retailers make you pay up to £10 for this service, we won’t charge you a penny. So don’t let that Advance ticket go to waste. Get in touch with us and amend your ticket now. More details on how to amend Advance tickets are available here.

Can I amend an Advance train ticket?

Yes! You can amend your Advance train ticket if you can’t use it. This means you’ll be able to exchange it for another Advance ticket with exactly the same journey details for a different date or time. Simply book your new journey, send us the details and we’ll refund your original booking within two working days. There are some conditions but don’t worry, we’ve got all the information you need to know here.

What you need to do:
  • Book your new Advance ticket for the date and time you’d like to travel, using the conditions below
  • Email us your original and new booking reference numbers. If you’ve collected your ticket from a station machine or it was posted to you, we’ll need an image of your ticket too. Please cut your ticket diagonally across the centre before you take the photo so it can’t be used again. There’s no need to do this if you have an eTicket or haven’t collected your tickets from the station yet.
Conditions of Advance ticket amendment:
  • Your new booking must be placed before your original train was due to depart
  • You’ll need to match your original journey exactly apart from the new date or time. So your new ticket must be an Advance single to and from the same origin & destination stations, using the same route and train operator (eg. ‘Avanti West Coast only’). Please note: we can’t accept Anytime, Off-Peak or Super Off-Peak tickets
  • The cost of the cheaper ticket will be refunded. So if your new Advance ticket costs less than your old one, we’ll refund the cost of your new one
  • You can book any class of accommodation (First Class or Standard Class) regardless of your original booking
  • Railcards can be applied to either booking – you’ll be refunded the amount you paid or the cost of the cheaper ticket.
Find out more about how to refund your Anytime, Off-Peak or Super Off-Peak tickets, what to do if your train was cancelled, seeking compensation if your train was delayed, claiming partial refunds for your return journey or for refunding other ticket types on our refunds help page.