Can I get a refund for an Advance ticket?

Advance tickets are non refundable. Therefore, you cannot get a refund for an Advance ticket, unless:
  • Your train has been cancelled and you decide not to travel
  • The train operator has advised you not to travel because of service disruptions
  • You have abandoned your journey because of delay
You can amend an Advance ticket to a different time and/or date of travel, provided that you request this no later than fifteen minutes before the first train in your booking departs. More details on how to amend an Advance ticket are available here.